Dedicated to recoveries
First party damage to property can involve complex issues, protracted timescales and significant inconvenience and expense.
It is important that insurers and their policyholders, as well as those who are self-insured, are afforded the opportunity to recover their losses from the third parties responsible for them in a timely and cost-effective way. Our dedicated recovery professionals have particular skill and expertise in the field of property damage and are therefore in a prime position to achieve this for our clients.
Our experience of handling subrogated recoveries for insurers as well as the recovery of uninsured losses, is unmatched, whether for one-off instructions on complex high value claims or portfolios of volume recoveries. We are regularly scored highly by our clients in feedback reports.
We design processes that uniquely suit our clients and optimise recoveries by working closely with them to understand their philosophy, business needs, drivers and desired approach. Some clients prefer to undertake initial recovery attempts themselves, which means that only the more difficult claims are referred to us for attention. In other cases the entire recovery portfolio is outsourced to us. In both instances clients benefit from our ability to make savings on their behalf.
We work in partnership with a number of our clients. We have developed systems of work which involve us cooperating directly to maximise recovery opportunities and to reduce leakage through screening and early evidence gathering across commercial and household claims and all perils including subsidence.
Regular reviews of our clients’ claims portfolios enable us to identify missed recovery opportunities. We do this at client sites, or remotely if systems’ access can be provided. Our clients rate these reviews extremely highly.
Our recovery process is handled through Vectus, our sophisticated and unique case management system. Vectus is adapted to meet clients’ individual requirements and SLAs. This ensures we are always driving performance to maximise recoveries and minimise lifecycles for our clients.
As well as focussing on losses arising from physical damage we routinely pursue claims for consequential and uninsured losses including:
- Alternative accommodation
- Business interruption
- Increased cost of working
- Loss of rent
- Policy excesses
- Damages for distress and inconvenience
Working as an extension of our clients we can deal with all aspects of a client’s claim and provide a quality service to both insurers and their policyholders.
As well as providing unrivalled experience in this area, we offer no win no fee arrangements reducing the costs’ risks of claims for our clients; providing a ‘win:win’ solution for our clients.
Property Risks & Coverage
