Handling with care
Plexus has established a dedicated occupational disease claims handling centre of excellence in its Leeds office.
We undertake pre-litigation claims handling of noise induced hearing loss (NIHL) and other disease claims for a number of insurer and corporate clients often on a ‘Delegated Authority’ handling basis. For example, we have absorbed between 6,000 and 7,000 pre-litigation disease claims for one of our major insurance clients for their “lapsed” risks. We took over control of their “first notification of loss” email box and have dealt with policy cover issues and the registration of claims on their systems. We then handle the claims to conclusion whilst ensuring accurate reserving and processing of any payments as required.
The team is ideally placed to assist insurers to manage any claims “spikes” such as experienced by insurers in recent years in relation to NIHL claims.
Our pre-litigation claims handling capabilities have achieved a repudiation rate, on outsourced claims, of 82.6% for one insurer client.