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Incidents and crisis management

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Grace under pressure

Whilst no-one would ever wish an incident to occur, if/when they do, our experience is there for clients to draw upon. Our crisis management service covers serious injury or incidents involving a fatality or multiple fatalities and is available 24/7, 365 days of the year.

Wherever and whenever an incident occurs clients can reach one of our experienced legal advisors. This single point of contact will manage and co-ordinate the services and all the considerations you will encounter. The key components are:

  • Legal advice and assistance – legal liabilities, D&O responsibilities, regulatory issues, HSE and criminal proceedings
  • PR support – brand reputation, managing the media
  • Loss adjusting
  • H&S assistance on premises
  • Customer service and general assistance
  • Rehabilitation
  • Accident investigation
  • Counselling
  • Staff protection
  • Appointment of local agents
  • Repatriation
  • Coverage

Recent matters we have been instructed on include:

  • Train and coach crashes
  • Child disappearance/abduction
  • Animal attack(s)
  • Child fatalities
  • Drowning(s)

Travel

CASE ALERTS

Defensibility of claims under the new Well-managed Highway Infrastructure Guidance

This article was first published online by Highways Today on 15th November 2018 and is reproduced with kind permission. Introduction The Well-managed Highway Infrastructure Code (“WMHI”) was published in October 2016. Its two year transition period has now ended. The...

by Plexus, 16 Nov 2018

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CASE ALERTS

Waiting time, duty of care and causation

Does a clinically unqualified A&E receptionist owe a duty of care in giving information about waiting time? On 10 October, in Darnley v Croydon Health Services NHS Trust [2018] UKSC 50, the Supreme Court said yes. Facts Just before 8.30...

by Plexus, 25 Oct 2018

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CASE ALERTS

Judge resists challenge to Roberts v Johnstone

In the case of Charlotte Swift v Malcolm Carpenter [2018] Mrs Justice Lambert had to decide whether to adopt alternative approaches to Roberts v Johnstone including those put forward by the Personal Injuries Bar Association (PIBA). The Claimant was a...

by Plexus, 13 Aug 2018

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CLIENT FEEDBACK

The firm is very customer-focused and proactive. I am happy with the current service... They are excellent with regulatory work, such as HSE defence.

Regulatory Health & Safety – client comments recorded in Chambers legal directory

CLIENT FEEDBACK

I really want to thank you for the relentless and sincere work you have done for me...

Private client – Plastic Surgeon

CLIENT FEEDBACK

They are responsive, economic and knowledgeable. They know what I want and deliver it. Their client care skills are absolutely top-drawer and we are comfortable that they will deliver the results that we require.

Personal Injury – client comments recorded in Chambers legal directory

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Plexus Law
Plexus Legal LLP is a limited liability partnership with registration number OC416421, Plexus Law Limited is a limited company with registration number 09641584 and Plexus North LLP is a limited liability partnership with registration number OC423092. All three entities were incorporated in England & Wales and have their registered office address at Joseph’s Well, Hanover Walk, Leeds, LS3 1AB. Both Plexus Legal LLP and Plexus Law Ltd are authorised and regulated by the Solicitors Regulation Authority whose professional rules can be accessed at www.sra.org.uk. Plexus North LLP is a Multi-national Practice regulated by the Law Society of Scotland (LS No.57187), whose professional rules can be accessed at www.lawscot.org.uk. Together and separately these entities are referred to as “Plexus”. Plexus and Plexus Law are trading names of Plexus Legal LLP, Plexus Law Limited and Plexus North LLP. A list of members, directors, non-members and non-directors who are designated ‘partner’, ‘associated partner’ or ‘director’ is available at the registered office. The term ‘partner’, ‘associated partner’ or ‘director’ indicates a member or director of Plexus Legal LLP/Plexus Law Limited/Plexus North LLP or an employee or consultant of equivalent or senior standing and includes non-solicitors and non-lawyers.