Our Sectors
- Aviation
- Construction & Engineering
- Energy & Utilities
- Healthcare
- Insurance & Reinsurance
- Leisure & Hospitality
- Professional Services
- Property & Property Owners
- Public Sector
- Retail
- Sport
- Transport & Logistics
- Travel
Sensitive Claims & Abuse
Scale of the problem
Abuse comes in many forms, verbal, physical, sexual and online, and can impact on any aspect of business and society and allegations of abuse, of both children and vulnerable adults, continue to dominate headlines and shock the nation.
Abuse claims are emotive and challenging for all parties involved and require a considered and sensitive approach.
The team here at Plexus has dealt with all types of abuse and other sensitive claims over the years through the representation of over 30 Local Authorities and 50 commercial care providers, many independent schools, religious institutions, charities, care homes and the voluntary sector. This long history of managing abuse claims has provided us with an excellent understanding of the specialist issues and complexities associated with them.
Plexus staff find that the most innovative and effective way of dealing with abuse claims is to adopt a resolution based philosophy. We take the time to understand our client’s concerns and objectives both in terms of the individual claim and from a wider market perspective. We then recommend and execute strategies to serve those ends and mirror our clients’ ethos.
We work as part of a team with your staff at levels not only in relation to the individual claim but from a broader perspective, developing effective risk management through mutual learning and feedback. We understand that these claims are not just about the financial costs they are about an organisation’s political will and reputation. We are there to support front line staff and understand the multitudinous reasons why difficult decisions have been made.
We provide firm, fair and robust advice and undertake an early assessment of the merits of a claim. Working collaboratively with our clients and claimants we ensure meritorious claims receive a fair and proportionate outcome. Equally we will maintain a robust defence on those claims which lack merit.
